Return Policy
Returns Policy
At Divided Tote, we want you to love your purchase. If something isn’t right, we’re here to help.
Change of Mind
We accept returns for change of mind within 30 days of delivery, provided that:
- The item is unused and in its original condition.
- All tags and packaging are still attached.
- The item has not been washed or used.
- Proof of purchase is provided.
Customers are responsible for the cost of return shipping for change of mind returns.
Once we receive and inspect your return, your refund will be processed to your original payment method.
Faulty or Damaged Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.
Email us at hello@dividedtote.com.au and include:
- Your order number.
- A description of the issue.
- Photos showing the fault or damage.
We’ll work with you as quickly as possible to arrange a replacement, repair or refund in accordance with Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
How to Start a Return
To request a return, please email hello@dividedtote.com.au with your order number and reason for the return. We’ll provide you with the return instructions.
Refund Timeframes
Once your return has been received and approved, refunds are generally processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Thank you for supporting Divided Tote. We’re a small Australian business and genuinely appreciate every order